Welcome more Hispanic Clients without speaking Spanish!

“I think you mentioned that you guys have access to in-house staff or recommendation of third party softwares in working with the firms. How do you guys operate? What do you guys do in terms of differences in performance with those different things? And like, what do you guys recommend overall is kind of like best most common case or whatever.” – Jan Roos

“Best case scenario, is having a well-trained bilingual in-house staff. In a receptionist or intake person, I think that that is the best because that person will be able to answer off the cuff questions that are not on script.

The second-best option is the service that we offer, bilingual virtual professional. And we screen for candidates. And then based on the vibe that they get, they can choose to hire an exclusive bilingual professional for their their staff. And so that person will be great for answering calls and being an extension of the firm, but they’re also great executive administrative assistant.

The third-best option is using a third-party call center. But the reason I say it’s the third-best option is because all call centers are not created equal.” – Hugo E. Gomez